Terms and Conditions
Scope of applicability
The following Terms and Conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is a physical person who concludes a purchase for purposes that can be attributed neither to his or her commercial activity nor to his or her independent professional activity. An entrepreneur is a physical or legal person or a partnership with legal capacity who, in concluding a purchase, is acting in the exercise of his or her commercial or independent professional activity.
These Terms and Conditions shall also apply to future business relations with entrepreneurs, without reference to them again. If the entrepreneur uses conflicting or additional general terms and conditions, their validity shall be rejected; they shall only become part of the contract if they are expressly accepted by us.
Conclusion of the purchase contract by the Consumer
The purchase contract is concluded by the Consumer with H&D Manufaktur GmbH.
By placing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct the data you have entered before sending the binding order at any time, using the correction aids provided and explained for this purpose in the ordering process. The contract is concluded when you accept the offer of the goods in the shopping cart by clicking on the "Order" button. Immediately after placing your order, you will receive a new confirmation by e-mail.
A binding contract can also be concluded in advance, as follows:
If you have chosen the PayPal payment method, the contract is concluded upon confirmation of the payment instruction to PayPal.
The available language for the conclusion of the contract is English.
We save the contract text and send you the order data and our Terms and Conditions by e-mail. You can also view and download the Terms and Conditions at any time on this page. You can view past orders in our customer login.
Shipping costs will be added to the prices of the indicated products. More information on shipping costs can be found under "Delivery Information".
With special exceptions, the purchaser has the option of collecting the product from H&D Manufaktur GmbH, Maybachstraße 6, 69214 Eppelheim, Germany by appointment.
The following payment methods are available in our shop:
• Advance payment by bank transfer
If you choose advance payment, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
The invoice amount is paid via the online provider Paypal. You must be registered or register first, legitimise yourself with your access data and confirm your payment instructions to us. You will receive further instructions during the ordering process.
• Cash payment upon collection
It is possible to pay for goods by cash upon collection.
Right of Withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the "Withdrawal policy" section. Entrepreneurs are not granted a voluntary right of cancellation.
If goods are delivered with obvious transport damages, please report such defects to the delivery company as soon as possible and contact us immediately. Failure to report a complaint or to contact us does not affect your legal rights and their enforcement, in particular your warranty rights. However, it does help us to enforce our rights against the carrier or transport insurance company.
The law on liability for defective products applies. Information on any additional warranties and their exact conditions are available with the product and on the special information pages in the shop.
Customer service: For questions, complaints and objections you can contact our customer service on weekdays from 9:00 a.m. to 5:30 p.m. at (+49) 06221 7552 580 and by e-mail at firstname.lastname@example.org.
Online Dispute Resolution
Online dispute resolution pursuant to Article 14 (1) of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which can be found at http://ec.europa.eu/consumers/odr/ .